All customers should review the complete terms on this page to fully educate themselves on our return process, repairs and warranty information, terms of sale, approved payment methods and shipping policies and procedures.
Below is pertinent information that you should make note of:
At Roberts Camera and UsedPhotoPro we aim to please and we want you to find everything that you are looking for and more. However, there are a few things we need to let you know up front.
Thank you for your understanding, and we look forward to doing business with you!
During our returns and exchange period, if your product suffers from any initial defects we will gladly help you by exchanging your item for a new one. However, we cannot do that once the warranty cards have been completed and you will have to deal with the manufacturer after that for any issues.
Most of the equipment we sell includes a warranty card specifying the terms of the manufacturer’s warranty. If no card is included with the product, a copy of the warranty may be obtained by writing to the manufacturer. We are happy to provide you with the address and contact information if needed. We of course hope this doesn’t happen, but if you should need warranty service within the first 30 days of your purchase, we will be happy to ship the product back to the manufacturer at our expense, provided that the merchandise was originally purchased from Roberts Camera. After the first 30 days, we charge $20.00 for shipping.
Should you need warranty service within the first 30 days of your purchase AND your item was purchased from Roberts Camera via robertscamera.com, we will be happy to ship the product back to the manufacturer at our expense. After the first 30 days, we will charge a flat $20.00 for shipping cameras or lenses. Large items that must be sent via dimensional weight may incur an additional charge.
Important Note: To obtain warranty service, it is imperative that you provide a copy of the original receipt and warranty card. If you do not provide a receipt, you are responsible for all repair and shipping charges. So, please hang on to your receipts!
If you purchased your item from Roberts Camera or UsedPhotoPro and it should need repair service after your warranty expires, you may still return the product to us for disposition. We will provide you with an estimate of the repair for your approval before any work is done. Some companies charge a fee for the estimate even if no repair work is done. We will notify you in advance if that is the case. You are also responsible for any shipping and insurance charges that may be incurred. Most non-warranty repair work is guaranteed only for the work performed. The length of the guarantee varies from company to company. We will provide details upon receipt of your product. Repair services are available for purchases made on robertscamera.com or usedphotopro.com only.
If you have any questions regarding our repair service, please feel free to contact us at 1-800-726-5544 during normal business hours.
Except for the previous mentioned warranties, Roberts disclaims and excludes all other warranties, express or implied, including but not limited to any and/or all implied warranties of merchantability and fitness for a particular purpose.
The liability of Roberts, if at all, and buyer's sole and exclusive remedy for damages arising from any claim whatsoever, be it tort or contract, shall not be greater than the purchase price of the product with respect to which such claim is made. Seller shall not be liable in any event for special, incidental, indirect, consequential, or punitive damages of any kind but not limited to reimbursement, compensation, or damages put on account of loss of present or prospective profits or for any other reason whatsoever.
We reserve the right to limit quantities on all items. All illustrations, descriptions and prices are intended to be correct. However, all clerical, typographical and printing errors are subject to correction. Prices are subject to change without notice. Prices in our retail locations may be higher on some items. The viewing of this on-line catalog does not necessarily entitle the viewer to the prices shown, nor does this on-line catalog constitute an offer to sell by Roberts Distributors, LP. The on-line catalog represents only an invitation by Roberts Distributors, LP. to make offers to purchase the products contained within.
Roberts Camera and UsedPhotoPro accept the following credit cards for purchases with certain qualifications:*
Visa, Master Card, American Express, Discover, PayPal, PayPal Credit, and Affirm (effective 10/1/18).
*If you are ordering merchandise via mail order or our online store, you must be the original card holder and the order must be shipped to your credit card billing address within the United States. If you reside outside the U.S., we may require pre-payment or wire transfer through your bank.
While Roberts does not offer any type of in-house financing options, we are happy to offer online financing solutions through Affirm (effective 10/1/18). These services are offered to qualifying customers. Roberts Camera/UsedPhotoPro does not manage these plans or approve applications for these lines of credit. Customers interested in Affirm financing options should see their respective sites for more details on applying and utilizing this credit line for their purchase with Roberts Camera and UsedPhotoPro.
For detailed policy information regarding our rental program, please review our Rental Agreement form. This form must be completed prior to renting any equipment from Roberts Camera. All rentals must be picked up and dropped off at our downtown store, located at 220 E. St. Clair Street Indianapolis, IN 46204.
(extra rental day FREE of charge if the item is due on a major holiday!)
WEEKEND RATE PICKUP TIMES11-5 FRI or 10-4 SAT (all weekend rate specials MUST be returned Monday by NOON to avoid extra charges).
RENTAL RETURN TIMERentals must be returned by 12:00pm on the day the rental is due back to Roberts.
Effective immediately, we will require the following for ALL renters:
If you would like your rental equipment shipped to you, please call us at 1-800-726-5544 to pay in advance and arrange for your rental to be shipped. There is a ONE WEEK MINIMUM on all mail-order rentals.
A DEPOSIT may be required. If you are NEW to rentals you WILL have to pay a deposit.
The deposit will be refunded in full when the rental is returned in the same condition as when it left the store (less any normal banking delays for credit card deposits). Deposits may be left in cash or on credit card(s). If using a credit card, the deposit charge/hold takes about 3-5 business days from the swipe date to release.
Using a debit card for deposits is not recommended at Roberts Camera as it can take several days longer for your deposit to be refunded by your bank.
Roberts Camera is not responsible for and will not reimburse any fees acquired during the charging/holding period. The card and card holder must be present, if the card holder cannot be present, the renter must bring the Permission to Use Credit Card Form.
Certificate of General Liability Insurance: Roberts Camera will also accept a Certificate of Insurance with Roberts Camera listed as a Loss Payee to cover the deposit. If the Customer chooses to secure the Equipment with an insurance policy, the Customer must provide a Certificate of General Liability Insurance naming Roberts Camera as Additional Insured and/or Loss Payee, in a form and amount (not less than $1 million) prior to taking delivery of the Equipment.
We rent equipment by the day, by the week and by the weekend. The weekly rate is up to three (3) times the daily rate (7 day rental). The weekend rate (Friday pickup/Monday return) is the same as the single day rate. Roberts Camera requests at 24 hours notice for a cancellation. If a reservation is canceled less than 24 hours prior to the reservation date, the customer may still be responsible for at least one full day of rental fees up to the full rental fee. No refunds. While Roberts makes every effort to stock listed rental items and ensure they are returned from previous renters, reservations are not guaranteed. Roberts also makes every effort to contact the renter if a conflict arises.
In the event that the rented equipment is not returned at the required date and time that is indicated in the rental reservation system, the customer understands that they will be assessed and charged late fees for each day that the equipment is not returned to Roberts. If the equipment is overdue by more than one week and the customer has not contacted Roberts Camera to indicate acknowledgement of overdue equipment, a police report will be filed with the Indianapolis Police Department and the equipment will be reported as stolen.
The customer is at all times liable for any damage to the rental equipment while in their possession. A damage waiver, in the amount of 15% of the total rental price, may be purchased by the customer. By purchasing this waiver, the customer will only be responsible for 50% of the total repair cost to the damaged equipment. The damage waiver does NOT cover lost or stolen equipment. If a damage waiver is not purchased, and damage does occur, the customer is responsible for the full replacement price of the damaged equipment.
The customer is at all times liable for any loss or theft to rental equipment. The customer is liable to Roberts Camera for replacement and accrued rental charges for equipment lost or stolen. If equipment is not returned in the same condition it left Roberts Camera, the customer is responsible for the full replacement price of lost, stolen, or damaged equipment. Please note, purchasing a damage waiver does not cover lost or stolen items.
All illustrations, descriptions and prices are intended to be correct. However, all clerical, typographical and printing errors are subject to correction. Prices are subject to change without notice.