Our Policies, Your Questions

General Policy Overview

Thank you for considering UsedPhotoPro in your camera search! We hope you find what you are looking for, but if you don’t…please feel free to contact us directly and hopefully we can help you out!

Customer service is available via email at [email protected] or phone (317-917-7055) Monday – Friday 9am to 5pm EST.

Your satisfaction is very important to us and we are happy to offer a 14-day hassle free return policy. In addition, all of our used equipment is covered by our 6 month warranty, unless otherwise stated. Warranties on new equipment are provided by the manufacturer.

What do you guys do?

At UsedPhotoPro, we buy, sell and trade used equipment. Simply put...we want to give you cash for your old camera equipment, and we want to sell you great used gear at affordable prices. If you are looking to get the latest and greatest new products, you may want to trade in some of your older gear and trade up, or you may just want to take the cash and run! You can get a quote from us on-line or over the phone and even send us your old gear for the most accurate quote.

What is your trade-in process?

If you are interested in trading in your gear you can feel confident knowing that we accept most brands of photographic equipment for trade consideration. If your trade-in is accepted, you may choose to receive cash or use the credit toward the purchase of any new or used equipment that we sell.

If you would like an estimate of your trade-in values prior to shipping your equipment, please utilize our on-line quote form or you can contact UsedPhotoPro for a quote via phone or email. Include as much detailed information about each item as possible including brand, model number, f-stop of lenses, chrome or black body, etc. Also, please note any problems or missing parts such as eyepieces, lens hoods, filter holders, etc. Please also rate the condition of your equipment using our handy rating system. We will then e-mail an estimated value for your review and acceptance. Please remember: From the information you provide in your online quote we will only generate an estimated value for you to decide if you'd like to send your gear in. This is NOT a firm or final offer and does not guarantee the value quoted. A final valuation will be made once we have the gear and our experts can examine it. Once your gear has been received by our team, please allow five (5) business days from the time we receive your inventory until we contact you with a FINAL offer of your equipment. Please contact us by web, e-mail or phone if you have any other questions or concerns.

How can I maximize my trade-in value?
  1. Please clean your gear before sending or bringing it in to us. Think of us seeing your gear like meeting a person for the first time. First impressions go a long way.
  2. Ensure that your camera’s batteries are charged. Although we might have a spare battery charged, it really helps with the efficiency of the trade in process.
  3. Ensure all accessories are included with the item you are trading in (i.e. chargers, batteries, cables, caps, etc …) The charger and battery are the most important, if those are missing, a deduction will be made to your trade-in since we will have to replace them before we can re-sell the item.
  4. Don’t forget to check your cameras for memory cards or even rolls of film. Please remove before sending or bringing in to us.
  5. Although original item packaging can make carrying or sending your items to us easier, not having the original item packaging does not affect the value of your trade-in. We appreciate the condition of the item more than the packaging it comes in.
How do I ship my gear to you?

Here are a few guidelines for shipping your equipment for trade consideration: Pack your equipment carefully. We suggest using bubble wrap and/or newspaper to avoid damage during shipment. You may wish to consider using a packaging store in your area if you do not have the appropriate shipping materials or boxes. Please include any instruction manuals, accessories, cords and boxes you may have. You may even want to insure your equipment for the full value. Remember that you are responsible for your equipment until it arrives safely in our warehouse. This protects you from loss, theft, or damage during transport. Enclose a detailed listing of all equipment you are sending inside of each package. Please keep a copy for your records. Ship your packages directly to UsedPhotoPro 220 E St Clair St, Indianapolis, IN 46204. Because we want you to feel comfortable sending us your equipment for a quote – the shipping charges to and from our offices are on us! We will even provide you with a prepaid shipping label once you contact us for a quote. This allows you to get the most accurate quote from us risk free and not worry about paying extra to ship it to and fro!

My product is damaged or has missing pieces!

Great care has been taken to ensure that all items that you have ordered are shipped to you and that your merchandise is properly packaged for shipping. But, if an issue does arise, please be sure to note any damage or shortage on delivery receipts and only sign for packages that you actually received. Please check that the contents of each package match the items listed on the invoice and that they are fully functional. If there is any damage that occurred during shipping, please report this to the agent that delivered the package to you. If the agent has left, please contact us immediately so that we can assist you with the claims process. You will need your shipping label and invoice for reference. It is important to save all packaging materials, boxes and damaged items so that a claim can be properly filed. If there is anything missing from your order, please contact our customer service department.

What type of warranty do I receive on my product?
  • Information Regarding Your Warranty Coverage

    Items sold in condition POOR or INOPERABLE are not eligible for our 180 day warranty and are sold 'as is.'

    Congratulations on your used camera purchase from UsedPhotoPro! We know you will love your new-to-you product. Because we want to make extra sure that you feel confident and secure in your purchase with us, we offer you the following at no additional charge:

    • A 180 day (that’s 6 whole months!) warranty on our used equipment*. Our used equipment is covered for 6 months from the INVOICE DATE. This warranty is not valid on items that are designated as ‘Poor' or 'Inoperable’ condition. If your equipment fails due to normal use, please contact our customer service department so that we can assist you. We will repair or replace your equipment at our discretion. In some situations we may choose to refund the full purchase price of an item. This warranty does not cover intentional or accidental abuse or neglect. There is no express or implied warranty beyond what is stated. This warranty is not transferable.
    • Any used autofocus lens priced $300-$1000 or any used digital camera priced $250-$500 that's in condition "Fair" or better will get an upgraded 1 Year Warranty!
    • * Used or refurbished computer or tablet products come with a 90 day warranty. We will repair, replace, or refund your purchase at our discretion.

    If you have any questions on what coverage is right for you, visit our warranty finder or feel free to contact one of our helpful sales associates at 317-917-7055!

What if I want to return my item?

If you would like to return your purchase, you may do so within 14 (fourteen) days of receiving it. Please contact our customer service department as soon as possible so that we may assist you and authorize your return. Sending merchandise in without authorization or without the proper form may delay your return. Please not that returns shipped COD or “shipping charges collect” will not be accepted. Items returned must be in the same condition that they were received and must include all items (including boxes or accessories) that they shipped with to be eligible for a full refund. All items over $1,500.00 are subject to a 15% restocking fee.

What if I have other questions?

No matter what your question, please feel free to give us a call or shoot us an email. We want to make sure you have the best experience possible and we want to help where we can! Thank you for checking us out and for giving us the chance to earn your business.