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RobertsCamera.com and Robertsplace.co operate as two separate websites. Your user account is shared across sites and will work on either one, but you will have to log-in separately for each site. Each site also maintains a separate cart and checkout. We hope this creates a nice and easy experience for you when shopping with us. As always, if you have any questions, please contact us at 1-800-726-5544 for assistance.

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1-800-726-5544 info@usedphotopro.com

Our Policies, Your Questions

General Policy Overview

Thank you for considering UsedPhotoPro in your camera search! We hope you find what you are looking for, but if you don’t…please feel free to contact us directly and hopefully we can help you out!

Customer service is available via email at info@usedphotopro.com or phone (317-917-7055) Monday – Friday 9am to 5pm EST.

Your satisfaction is very important to us and we are happy to offer a 14-day hassle free return policy. In addition, all of our used equipment is covered by our 6 month warranty, unless otherwise stated. Warranties on new equipment are provided by the manufacturer.

What do you guys do?

At UsedPhotoPro, we buy, sell and trade used equipment. Simply put...we want to give you cash for your old camera equipment, and we want to sell you great used gear at affordable prices. If you are looking to get the latest and greatest new products, you may want to trade in some of your older gear and trade up, or you may just want to take the cash and run! You can get a quote from us on-line or over the phone and even send us your old gear for the most accurate quote.

What is your trade-in process?

If you are interested in trading in your gear you can feel confident knowing that we accept most brands of photographic equipment for trade consideration. If your trade-in is accepted, you may choose to receive cash or use the credit toward the purchase of any new or used equipment that we sell.

If you would like an estimate of your trade-in values prior to shipping your equipment, please utilize our on-line quote form or you can contact UsedPhotoPro for a quote via phone or email. Include as much detailed information about each item as possible including brand, model number, f-stop of lenses, chrome or black body, etc. Also, please note any problems or missing parts such as eyepieces, lens hoods, filter holders, etc. Please also rate the condition of your equipment using our handy rating system. We will then e-mail an estimated value for your review and acceptance. Remember that this is only an estimate; final allowances will be determined only after receipt of your equipment and a thorough inspection by us. Please contact us (link to contact info page) by web, e-mail or phone if you have any other questions or concerns.

How do I ship my gear to you?

Here are a few guidelines for shipping your equipment for trade consideration: Pack your equipment carefully. We suggest using bubble wrap and/or newspaper to avoid damage during shipment. You may wish to consider using a packaging store in your area if you do not have the appropriate shipping materials or boxes. Please include any instruction manuals, accessories, cords and boxes you may have. You may even want to insure your equipment for the full value. Remember that you are responsible for your equipment until it arrives safely in our warehouse. This protects you from loss, theft, or damage during transport. Enclose a detailed listing of all equipment you are sending inside of each package. Please keep a copy for your records. Ship your packages directly to UsedPhotoPro 220 E St Clair St, Indianapolis, IN 46204. Because we want you to feel comfortable sending us your equipment for a quote – the shipping charges to and from our offices are on us! We will even provide you with a prepaid shipping label once you contact us for a quote. This allows you to get the most accurate quote from us risk free and not worry about paying extra to ship it to and fro!

My product is damaged or has missing pieces!

Great care has been taken to ensure that all items that you have ordered are shipped to you and that your merchandise is properly packaged for shipping. But, if an issue does arise, please be sure to note any damage or shortage on delivery receipts and only sign for packages that you actually received. Please check that the contents of each package match the items listed on the invoice and that they are full functional. If there is any damage that occurred during shipping, please report this to the agent that delivered the package to you. If the agent has left, please contact us immediately so that we can assist you with the claims process. You will need your shipping label and invoice for reference. It is important to save all packaging materials, boxes and damaged items so that a claim can be properly filed. If there is anything missing from your order, please contact our customer service department.

What type of warranty do I receive on my product?
  • Information Regarding Your Warranty Coverage

    Items sold in condition FAIR or INOPERABLE are not eligible for our 180 day warranty and are sold 'as is.'

    Congratulations on your used camera purchase from UsedPhotoPro! We know you will love your new-to-you product. Because we want to make extra sure that you feel confident and secure in your purchase with us, we offer you the following at no additional charge:

    • A 180 day (that’s 6 whole months!) warranty on our used equipment. Our used equipment is covered for 6 months from the INVOICE DATE. This warranty is not valid on items that are designated as ‘Fair or Inoperable’ condition. If your equipment fails due to normal use, please contact our customer service department so that we can assist you. We will repair or replace your equipment at our discretion. In some situations we may choose to refund the full purchase price of an item. This warranty does not cover intentional or accidental abuse or neglect. There is no express or implied warranty beyond what is stated.
    • You will have the option during your shopping experience with us to purchase an extended warranty from a trusted company, Mack Warranties. We offer a variety of warranties to fit all coverage levels and budgets. If you choose to purchase a Mack Warranty, this will REPLACE your 180 warranty with UsedPhotoPro. If you purchase a Mack Warranty and any issues with your equipment arise during the first 30 days from your date of purchase, please contact UsedPhotoPro and we will work with you to resolve the issue. If any issues with your equipment arise after 30 days from your purchase date, you will work with Mack directly. Please note that you must register your Mack warranty in order to utilize the benefits.

    If you have any questions on what coverage is right for you, visit our warranty finder or feel free to contact one of our helpful sales associates at 317-917-7055!

What if I want to return my item?

If you would like to return your purchase, you may do so within 14 (fourteen) days of receiving it. Please contact our customer service department as soon as possible so that we may assist you and authorize your return. Sending merchandise in without authorization or without the proper form may delay you return. Please not that returns shipped COD or “shipping charges collect” will not be accepted. Items returned must be in the same condition that they were received and must include all items (including boxes or accessories) that they shipped with to be eligible for a full refund. All items over $1,500.00 are subject to a 15% restocking fee.

What if I have other questions?

No matter what your question, please feel free to give us a call or shoot us an email. We want to make sure you have the best experience possible and we want to help where we can! Thank you for checking us out and for giving us the chance to earn your business.


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