Our Policies, Your Questions
Thank you for considering UsedPhotoPro in your camera search! We hope you find what you are looking for, but if you don’t…please feel free to contact us directly and hopefully we can help you out!
Customer service is available via email at [email protected] or phone (317-917-7055) Monday – Friday 9am to 5pm EST.
Your satisfaction is very important to us and we are happy to offer a 14-day hassle free return policy. In addition, all of our used equipment is covered by our 6 month warranty, unless otherwise stated. Warranties on new equipment are provided by the manufacturer.
At UsedPhotoPro, we buy, sell and trade used equipment. Simply put...we want to give you cash for your old camera equipment, and we want to sell you great used gear at affordable prices. If you are looking to get the latest and greatest new products, you may want to trade in some of your older gear and trade up, or you may just want to take the cash and run! You can get a quote from us on-line or over the phone and even send us your old gear for the most accurate quote.
If you are interested in trading in your gear you can feel confident knowing that we accept most brands of photographic equipment for trade consideration. If your trade-in is accepted, you may choose to receive cash or use the credit toward the purchase of any new or used equipment that we sell.
If you would like an estimate of your trade-in values prior to shipping your equipment, please utilize our on-line quote form or you can contact UsedPhotoPro for a quote via phone or email. Include as much detailed information about each item as possible including brand, model number, f-stop of lenses, chrome or black body, etc. Also, please note any problems or missing parts such as eyepieces, lens hoods, filter holders, etc. Please also rate the condition of your equipment using our handy rating system. We will then e-mail an estimated value for your review and acceptance. Remember that this is only an estimate; final allowances will be determined only after receipt of your equipment and a thorough inspection by us. Please contact us (link to contact info page) by web, e-mail or phone if you have any other questions or concerns.
Here are a few guidelines for shipping your equipment for trade consideration: Pack your equipment carefully. We suggest using bubble wrap and/or newspaper to avoid damage during shipment. You may wish to consider using a packaging store in your area if you do not have the appropriate shipping materials or boxes. Please include any instruction manuals, accessories, cords and boxes you may have. You may even want to insure your equipment for the full value. Remember that you are responsible for your equipment until it arrives safely in our warehouse. This protects you from loss, theft, or damage during transport. Enclose a detailed listing of all equipment you are sending inside of each package. Please keep a copy for your records. Ship your packages directly to UsedPhotoPro 220 E St Clair St, Indianapolis, IN 46204. Because we want you to feel comfortable sending us your equipment for a quote – the shipping charges to and from our offices are on us! We will even provide you with a prepaid shipping label once you contact us for a quote. This allows you to get the most accurate quote from us risk free and not worry about paying extra to ship it to and fro!
Great care has been taken to ensure that all items that you have ordered are shipped to you and that your merchandise is properly packaged for shipping. But, if an issue does arise, please be sure to note any damage or shortage on delivery receipts and only sign for packages that you actually received. Please check that the contents of each package match the items listed on the invoice and that they are full functional. If there is any damage that occurred during shipping, please report this to the agent that delivered the package to you. If the agent has left, please contact us immediately so that we can assist you with the claims process. You will need your shipping label and invoice for reference. It is important to save all packaging materials, boxes and damaged items so that a claim can be properly filed. If there is anything missing from your order, please contact our customer service department.
If you would like to return your purchase, you may do so within 14 (fourteen) days of receiving it. Please contact our customer service department as soon as possible so that we may assist you and authorize your return. Sending merchandise in without authorization or without the proper form may delay you return. Please not that returns shipped COD or “shipping charges collect” will not be accepted. Items returned must be in the same condition that they were received and must include all items (including boxes or accessories) that they shipped with to be eligible for a full refund. All items over $1,500.00 are subject to a 15% restocking fee.
No matter what your question, please feel free to give us a call or shoot us an email. We want to make sure you have the best experience possible and we want to help where we can! Thank you for checking us out and for giving us the chance to earn your business.