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RobertsCamera.com and UsedPhotoPro.com now operate as two separate websites. Your user account is still shared and will work on either one, but you will have to log-in separately for each site and they maintain separate carts and checkouts now.

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General Policies and Information

At Roberts Camera / UsedPhotoPro, we aim to please and we want you to find everything that you are looking for and more. However, there are a few things we need to let you know up front.

  • We reserve the right to limit quantities on any and all items.
  • All illustrations, descriptions and prices are intended to be correct. However, we are human and mistakes may happen. Therefore, all clerical, typographical and printing errors are subject to correction.
  • Prices are subject to change without notice. Prices in our showroom may be higher on some items. Stock status online is not guaranteed to represent actual available stock, from time to time discrepancies may arise.
  • The possession of this on-line electronic document does not necessarily entitle the possessor to the prices shown, nor does this document constitute an offer to sell by Roberts Camera / UsedPhotoPro. The document represents only an invitation by Roberts Camera / UsedPhotoPro to make offers to purchase the products contained within.

Thank you for your understanding, and we look forward to doing business with you!

Returns and Exchanges
  • Our Return Policies

    For the first 14 days do not complete your manufacturer's warranty cards!

    At Roberts Camera / UsedPhotoPro, we understand that sometimes you might have a change of heart and decide that you need to return your product. Therefore, we are proud to offer a 14-day Hassle Free Return Policy. If you would like to return your purchase within fourteen (14) days of receiving it, please contact our customer service department so that we may assist you and issue you a return authorization. Sending merchandise without authorization may delay your return. Items returned must be in the same condition that they were received and must include all items (including box and accessories) that they shipped with in order to be eligible for a full refund.

    • All returned merchandise must be accompanied by a sales receipt and be returned within 14 days of purchase.
    • All used items over $1500.00 are subject to a 15% restocking fee.
    • No refunds or exchanges on special order merchandise.
    • All merchandise must be returned in its original packaging. If a warranty card was included, it must be returned BLANK and not completed. Once the warranty card is completed, we cannot help you by exchanging your item and any problems will have to be handled as warranty claims with the manufacturer.
    • Merchandise purchased 'As Is' may not be returned for any reason.
    • After 14 days, products in new condition will be subject to manufacturer's warranty and the warranty card included with your product should be consulted for information on getting your product serviced or replaced. Roberts Camera will happily mediate this process for you. If you so desire, see our Repair Policies below for more details.
    • After 14 days, merchandise cannot be returned to Roberts as new stock.
    • After 14 days, functional products may be returned to us as used stock. The value you will be offered for products in this case will be determined by current used market value. To request a quote on the value of your used gear, please click here
    • Sales of all sensitized materials including film, paper, video and audio tape are final. There will be no returns, refunds or exchanges on these items.
    • Drones: No returns on drones unless due to manufacturer defect. If defective, they must return prior to 7 business days of receiving the item. All repairs on DJI drones must go through dji.com.

    Initiate a Return

    If there are any questions or problems with your order, please feel free to contact your salesperson or the following web services departments directly, as we will work to get you completely taken care of:

    • If your product was ordered via robertscamera.com - please contact us at 1-800-726-5544 or info@robertscamera.com to process your return
    • If your product was ordered via usedphotopro.com or our eBay store - please contact us at 317-917-7055 or ebaysales@robertscamera.com to process your return
    • If your product was ordered via Amazon, please contact us at amazon@robertscamera.com
    • If you have a product that you need to return due to initial defect or otherwise, please call us at 1-800-726-5544 to obtain a Return Authorization Number (RA#). If an RA# is not obtained, it may delay any credits or replacements requested.

    Holiday Gifts

    We know that during the holiday season, you might be purchasing some gifts that cannot always be properly tested out within our standard 14 day return policy. That is why during the holiday season we offer an extended return policy for your convenience! For any purchase made between Thanksgiving and Christmas Eve, please indicate in the gift message area that your purchase is a gift. This will qualify you to return any purchase made during the holiday season NO LATER THAN JANUARY 10th. Your item must be in the same condition that is was received and be returned with the receipt as well as the original packaging to receive a full refund. After January 10th, merchandise cannot be returned to Roberts as new stock. All other return policies apply.

Warranties and Repairs

Warranties and Qualified Returns

  • All items purchased from Roberts Camera excluding drones come with a 14 day return period.
    • After the 14 day return window most products will need to be sent to the manufacturer under the terms of their provided warranty for exchange or service.
    • Refurbished items purchased from Roberts Camera come with a 180-day warranty provided by Roberts
    • Some refurbished items also come with a manufatcurer's warranty. This warranty runs concurrent to the Roberts one. Only one of the warranties may be utilized per product, if you choose to utilize the manufacturer's warranty during its applicable period it will void the remainder of your Roberts warranty.
  • All items purchased from UsedPhotoPro in condition 'Good' or better come with a 180 day warranty provided by UsedPhotoPro.
    • This warranty may be extended through the purchase of third party warranties. Those warranties will begin concurrently with the provided UsedPhotoPro warranty but will only be valid for service once the duration of the UPP warranty has lapsed. At that time any remaining time on your extended warranty will be valid via the provider contracter.
  • Items on UsedPhotoPro purchased in 'Fair' or 'Inoperable' condition are provided without warranty.
  • Items purchased from UsedPhotoPro in 'Fair' condition still qualify for our 14 day return window.
  • Items purchased from UsedPhotoPro in 'Inoperable' condition are sold as is and we will not accept any returns on these items.


For the first 14 days do not complete your manufacturer's warranty cards!

During our returns and exchange period, if your product suffers from any initial defects we will gladly help you by exchanging your item for a new one. However, we cannot do that once the warranty cards have been completed and you will have to deal with the manufacturer after that for any issues.

Most of the equipment we sell includes a warranty card specifying the terms of the manufacturer’s warranty. If no card is included with the product, a copy of the warranty may be obtained by writing to the manufacturer. We are happy to provide you with the address and contact information if needed. We of course hope this doesn’t happen, but if you should need warranty service within the first 30 days of your purchase, we will be happy to ship the product back to the manufacturer at our expense, provided that the merchandise was originally purchased from Roberts Camera. After the first 30 days, we charge $20.00 for shipping.

Important Note: To obtain warranty service, it is imperative that you provide a copy of the original receipt and warranty card. If you do not provide a receipt, you are responsible for all repair and shipping charges. So, please hang on to your receipts!

Out of Warranty Repairs

If you should need repair service after your warranty expires, you may still return the product to us for disposition. We will provide you with an estimate of the repair for your approval before any work is done. Some companies charge a fee for the estimate even if no repair work is done. We will notify you in advance if that is the case. You are also responsible for any shipping and insurance charges that may be incurred. Most non-warranty repair work is guaranteed only for the work performed. The length of the guarantee varies from company to company. We will provide details upon receipt of your product.

Questions

If you have any questions regarding our repair service, please feel free to contact us during normal business hours.

Rental Policies

Business Hours

Open daily 9:00 a.m. to 5:30 p.m., Thursday 9:00 a.m. to 6:30 p.m., Saturday 10:00 a.m. to 5:00 p.m., closed Sundays and holidays. All rental reservations must be placed a half hour prior to the end of the day to allow adequate time for them to be pulled and processed.

Rental Period

The minimum rental period is 24 hours. Equipment must be returned within 24 hours of pick up time to avoid any additional charges. A weekly rental will be charged at the same rate as a three day rental and may be kept for a period of seven days. When Roberts ships equipment out to you or your company, rentals begin on the day of shipment and are terminated upon the receipt of the return in good condition. No rental may be picked up one hour prior to closing. Any rental picked up after 3:00 p.m. Friday and returned by 11:30 a.m. Monday will be charged as a one day rental.

Terms of payment

Credit will be granted to approved accounts. For accounts without credit, payment for the rental is due the date of initiating the rental. A security deposit for the value of the rental is required. Checks will not be accepted for deposits.

Reservations

Equipment is subject to prior rental unless reserved for specific dates. Rental reservations may be made up to 30 days prior to rental date, and must be cancelled 48 hours prior to rental date. Rental reservations not cancelled may be subject to charges not to exceed the amount of the rental. Reservations are not guaranteed. All rentals originate from our downtown location and must be returned to this location unless prior arrangements have been made and approved to return items to our Carmel location.

Liability

Roberts Distributors, LP or its agents are not responsible for any liabilities, claims, costs or expenses arising out of the use or possession of its equipment. All equipment is leased without warranty or guarantee of any kind, express or implied and is rented in "as is" condition. Consumables such as, but not limited to, batteries, flash tubes, and projector bulbs are not guaranteed and Roberts assumes no liability for the failure of such items. All equipment is offered for inspection at the time of rental.

Damage / Loss

The customer bears all responsibility for any damage, loss, or theft of equipment. Replacement of lost or damaged equipment, clean up, and/or parts will be at list price. Broken or unreturned lamps will be charged at list price. Burned out lamps must be returned for credit. Customer assumes all liability in usage of equipment.

Out of Town Rentals

When Roberts ships equipment out of town, our minimum billing is three days. A three day rental charge covers a full seven days, but does not cover any shipping charges. We will ship on the day you select via the carrier of your choice at your expense. When you are ready to return the rental equipment, pack it carefully and ship it back to us prepaid marked for delivery to Roberts Camera, Attention: Rental Return Dept 220 E St Clair Street Indianapolis, IN 46204. All rentals begin on the day of shipment and are terminated upon the receipt of the returned items in good condition. Roberts is not responsible for shipping delays. All rentals originate from our downtown location and should be returned to this same location.

Insurance

Customer shall provide his/her own insurance to cover the replacement value at list price of all equipment for all loss and/or damage. While our rental equipment is in your possession, you are held completely liable for its condition.

Disclaimer

All illustrations, descriptions and prices are intended to be correct. However, all clerical, typographical and printing errors are subject to correction. Prices are subject to change without notice.

Terms of Sale

  • The sole warranty on the new product you have purchased from or may purchase from Roberts Camera is the warranty that the manufacturer has provided. If not in the package, the warranty may be obtained by writing to the specific manufacturer. Warranty service returns must be accompanied by a sales receipt and a copy of the warranty card. Any non-warranty service will be assessed charges based on the work performed. An estimate of the charges will be provided for your approval before any work is done. Please see our repairs policy (link to repair policy) for more details.
  • Used merchandise is sold with a 14 day hassle free return privilege. Used equipment must be returned in the same condition it was received and must include all items (including boxes and accessories) for refund consideration. There will a 15% restocking fee on all items over $1500.00. Used merchandise also carries a 180 day warranty for defects in material or workmanship. Used products returned during that period will be repaired, replaced or money refunded at Roberts option. This warranty does not cover alkaline, Ni-MH, Ni-Cd, or Li-ion batteries. If during repair the defect is found to be the result of improper use or abuse, this warranty is null and void. After any repair, that item shall carry a 30 day warranty or the remainder of the original 180 day warranty; whichever is longer. For defective products return or replacement, buyer must contact seller within 14 days of receipt for RMA# (Return #). After 14 days returns will not be accepted.
  • Sales of all sensitized materials including film, paper, video and audio tape are final. There will be no refunds or exchanges on these items.
  • Special order merchandise requires a minimum 50% non-refundable deposit.
  • No new merchandise may be returned for a full refund beyond 14 days from date of purchase. Some items may have a shorter duration for returning. All returned merchandise must be in new condition and have all original packaging, warranty cards and instruction manuals. A sales receipt is required with all returned merchandise. Any returned merchandise that does not meet the above criteria will be subject to a restocking fee, may be returned as a used item or may not be accepted at all.
  • If you purchased an item from Roberts via our eBay or Amazon stores, separate return policies may apply. If you have a question on your eBay or Amazon return, please see the special instructions you received in your package or contact us directly and we can assist you with any questions you may have.
  • Refurbished items are subject to a 90 day manufacturer’s warranty and may have additional warranty requirements.

Disclaimer of Warranty

Except for the previous mentioned warranties, Roberts disclaims and excludes all other warranties, express or implied, including but not limited to any and/or all implied warranties of merchantability and fitness for a particular purpose.

Liability Limitations

The liability of Roberts, if at all, and buyer's sole and exclusive remedy for damages arising from any claim whatsoever, be it tort or contract, shall not be greater than the purchase price of the product with respect to which such claim is made. Seller shall not be liable in any event for special, incidental, indirect, consequential, or punitive damages of any kind but not limited to reimbursement, compensation, or damages put on account of loss of present or prospective profits or for any other reason whatsoever.

Limitations and Corrections

We reserve the right to limit quantities on all items. All illustrations, descriptions and prices are intended to be correct. However, all clerical, typographical and printing errors are subject to correction. Prices are subject to change without notice. Prices in our retail locations may be higher on some items. The viewing of this on-line catalog does not necessarily entitle the viewer to the prices shown, nor does this on-line catalog constitute an offer to sell by Roberts Distributors, LP. The on-line catalog represents only an invitation by Roberts Distributors, LP. to make offers to purchase the products contained within.

Payment

Roberts accepts the following credit cards for purchases with certain qualifications:*
Visa, Master Card, American Express, Discover, PayPal, PayPal Credit, and BillMeLater.

*If you are ordering merchandise via mail order or our online store, you must be the original card holder and the order must be shipped to your credit card billing address within the United States. If you reside outside the U.S., we may require pre-payment or wire transfer through your bank.

While Roberts does not offer any type of in-house financing options, we are happy to offer online financing solutions through Paypal Credit or Paypal's BillMeLater service. These services are offered by Paypal to qualifying customers. Roberts Camera/UsedPhotoPro does not manage these plans or approve applications for these lines of credit. Customers interested in Paypal's financing options should see Paypal for more details on applying and utilizing these credit lines for your purchase with Roberts Camera and UsedPhotoPro.

  • Shipping Rules:

    We understand that your shipping options can sometimes be confusing and you may have questions. We hope that this explanation helps to clarify how your item will arrive to you. Above all, we make every effort to save you money and get your product to you quickly and in fantastic condition.

  • Shipping information for products on robertscamera.com and usedphotopro.com:

    • Your order of new products over $100 will ship free of charge. The free shipping method will come via the standard method of our choice of carrier.
    • All USED items in condition ‘GOOD’ or better ship free regardless of price
    • Our $100 order total is calculated after all rebates, coupon codes and additional discounts have been applied. Gift cards, freight charges and taxes do not count towards the $100 total.
    • *Exceptions to this rule – exceptionally large items (ex: large bags, savage paper, etc.) that are dimensionally weighted by our shipping carriers will not qualify for free shipping and will incur shipping charges
    • *Free shipping applies only to the contiguous 48 states. Orders to Alaska, Hawaii, and international locations do not qualify for our free shipping promotions.
    • *Any upgraded or expedited shipping choice by the customer will incur an additional charge
    • *Items that are special order or drop-shipped from our manufacturers and vendors may be ineligible for free shipping
    • *Used items in FAIR or INOPERABLE condition are not eligible for free shipping

    Due to an increased risk of fraud in the electronics industry, most items ship with signature required on delivery.

  • The Carriers We Use

    We will ship your order in the most cost effective manner available to us.

    We utilize multiple carriers to get you the best rate. Those options include, but are not limited to:

    UPS

    • SurePost
    • Ground Delivery
    • 3rd Day
    • 2nd Day
    • Next Day

    FEDEX

    • Home Delivery
    • Ground Delivery
    • 3rd Day
    • 2nd Day
    • Next Day

    USPS

    • First Class Mail
    • Media Mail
    • Priority Mail
    • Priority Mail Express

  • A Few Additional Things To Note

    • Shipments to PO boxes can only be shipped via US Postal Service
    • PO Boxes are NOT eligible for free shipping
    • International shipments may incur additional shipping charges. You will be notified via email of those charges and you can chose at that time to accept or decline. Taxes, duties and other fees may be charged by your destination country. Roberts is not responsible for those fees, nor does Roberts have the ability to estimate those fees. You will be charged all shipping and additional fees associated with any item returned because of non-delivery. This includes but is not limited to: Failure to pay said duties and taxes, incorrect address, not available to receive package in timely manner resulting in package being returned to Roberts or Used Photo Pro.
    • Gift Cards ship USPS 1st class or you can use our on-line electronic delivery option and an email will be sent with gift card information
    • You will receive an email with your order tracking number once your order has shipped
    • Order cut-off times:
      • Monday – Friday: Your order will ship same day if your order is placed by 1:00pm EST
      • Saturday/Sunday: Any order placed after 1pm on Friday will ship on Monday

  • ALL ORDERS ARE SUBJECT TO APPROVAL BY OUR PROCESSING DEPARTMENT. WE WILL NOTIFY YOU IN A REASONABLE AMOUNT OF TIME IF YOUR ORDER MAY BE DELAYED.

  • Our Rewards Program

    Roberts and UsedPhotoPro appreciate all of our customers very much. We know that you have many, many choices when you shop and we are grateful that you have chosen to place your trust in us. And to reward you for that, we think that you should get a little something back when you shop with us! Therefore, we are very pleased to roll out an updated rewards program to not only say thank you for shopping with us, but also to thank you for sharing us with your friends and family!

    Our rewards program gives you the opportunity to earn real money towards your next purchase through signing up for an account with us, shopping, leaving reviews, sharing your purchases and favorite products on Twitter, Facebook or Pinterest, and much, much more. (Hint: We make it pretty easy to earn these points...so take advantage!)

    $100 = 100 Points = $1
    Spent Earned Cash back

    Here are a few rules and then check out our handy chart below to see how you can start earning rewards points today!

    • You earn 100 points for every $100 that you spend!
    • 100 points = $1 cash back to you!
    • Points must be used within 6 months from the date earned, at this point they will expire and you will no longer be able to redeem them.
    • There is no limit on how many points you can redeem at a time!
    • You must have an account with us to earn and redeem points.
    • Not all orders and purchases with Roberts will qualify to earn reward points. Purchases made for business, corporate, government or EDU accounts may not qualify for points and orders placed over the phone may not qualify. Roberts reserves the right to modify this reward policy at any time.
    • Rewards points may not be used to purchase gift cards for Roberts Camera or UsedPhotoPro

    Points Limits
    Create an Account (required to earn points) 250 One-time
    Send a product to a friend 5 Unlimited
    Have a birthday (must provide a birthday in your account) 100 Once a year automatically
    Like, tweet, or pin a product page 5 2 per day each
    Share a purchase on FB or Twitter 10 Once per day each

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